FAQs
Our Most Frequently Asked Questions:


ADMIN QUESTIONS:

1. I’m trying to send a batch email and it won’t go through


Two scenarios can lead to the problem:

    1. Only the alpha administrator, the one listed on the “How we communicate with you” page is allowed to send the batch emails.
    2. Someone in management other than the alpha admin is sending the batch email.  Even though the program allows for multiple admininstrators, the program is set up to allow only one stored email address for the alpha administrator.

–WALK AROUND-

Any individual that is listed in the Modify Administrator page that is allowed permission to send out batch emails must be added to the Modify Salesperson list and his/her email must be recorded there within.  Don't forget to make the newly added individual “INACTIVE” so their name does not appear in the drop down list on the Registration page.  Please allow 24 hours for the server to refresh before attempting to send a batch email, else one will receive a undeliverable message error.


2. When I load a new salesperson into the staff list, what is their password?


Default password for all sales people is the same as the password we sent to you in the Welcome Packet, until they change it.

We do not dislcose the default password here for privacy reasons. If you need assistance please contact us at 1-866-601-2364.


3. How can a salesperson change his/her password?


The Salesperson must first enter his email address and current password and then click on the “CHANGE PASSWORD” button.


4. What if a customer doesn’t have an email address?


Simply leave the email field empty. It is not a required field. 

DO NOT use N/A, Not Available, or any other wording if the customer does not have an email address.


5. When I try to pay a birddog / prospector by clicking on the pencil Icon, I receive an error message “ERROR:  No Bird Dog Member on file with Dog Tag Id of”. 


Make sure that the Birddog/ Prospector’s information does not include any special characters. 

Eg. When combining husband and wife together, spell out the word “and” instead of using “&”. 

Also, make sure to not use quotes (“ “) around nicknames. 

Best practice is to not use nicknames whenever possible. 

Any special characters other than Alphanumerics will cause this error.


6. How does one pay a Bird Dog / Prospector in the system?


Enter the person’s ID # or click or search for them by clicking on the letter corresponding to the firt letter of the person’s last name. 

Then simply click on the pencil icon on the left column labeled “Pay”, enter any pertinent information and click the “ADD” button.


7. Where can I buy printed material to advertise the program?


Contact us, toll-free at 1-877-724-0044 and we can arrange for production and ordering of specialized materials.


8. How do I determine, at the end of the year, which birddogs are required a 1099 form (US clients) or a T4A Form (Canadian Clients)?


In the Admin area of the program, click on the link labeled “Top Dogs” and simply checkmark the box next to “Show all Birddogs that need a 1099! –or- (T4A!) “ and click the “GO” button.




SALESPERSON QUESTIONS


1. I can't login to the Sales Personnel Link because I forgot my password!


Simply enter your email address and click on the “EMAIL ME MY PASSWORD” button.


2. What if my customer doesn’t have an email address?


Simply leave the email field empty. It is not a required field. 

DO NOT use N/A, Not Available, or any other wording if the customer does not have an email address.


3. What’s the best way to register a Club or Organization such as a school, church, community action group, etc?


The best way to register a club is to put “Club” or “Organization” in the First Name field. 

Put the Organization’s name in the Last Name Field.  This makes it easier for the administrator to search and pay-out the organization.


 

 

 

Clients...just to name a few